There are certain techniques you can use to improve your effectiveness on the phone and create a positive impression. Patti Wood, body language expert, who has over 20 years of experience researching and teaching nonverbal communication shares her insights for The Business Journal. Check out the 8 techniques at the link.http://www.scribd.com/doc/34851953/The-Business-Journal-Make-a-Great-Impression-on-the-Phone
Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at http://pattiwood.net/. Also check out the body language quiz on her YouTube Channel at http://youtube.com/user/bodylanguageexpert.